Reservation Module

Payment entry

All payments within the reservation you can enter in the following way:

Within the reservation, below the arrangement information, there is the PAYMENTS menu, to add a payment follow the next steps:

1. Click on Receipt button,
2. Select from the Personality drop-down menu method of payment (Credit card, Cash, Cheques…),
3. Enter the Amount and save.

The payment you have saved will be seen immediately under the PAYMENTS menu, within which you have options and 3 icons: Delete, Edit and Print.

Payment reports and tracking

Select RESERVATION PAYMANTS from the operation submenu and click on Query. 

A search window opens and you can take informations for all payments made during the day and in the previous period. You can select only cash payments or only card payments, list who made the payment and when, then payments for specific departures, etc. The system provides all control and monitoring options, as shown in the window below:

Reservation refunds

How to make a cheque refund

Cheques has a unique way of refunding cause of it is nature. As well as refund guarantees the safe balance, cheques which are already in system has to be removed.
That is why we are refunding the cheques from the receipt which they are entered from.

1. Open the receipt for the cheque payment.
2. Select the cheques from the grid by shift/ctrl or after selecting the grid Ctrl+A (select all).
3. Click on refund cheques button.

This will create a new record which is also canceling the cheques in your system by the sum of cheques you selected.

After a successfull transaction system will create a refund bill, and mark the
cheques as “canceled”.

Confirmed rooms

Reservation status can be checked by checking the rooming listConfirmed, opened and unconfirmed reservations in the system are marked as follows:

Editing reservation

Reservations made in the system can be changed in the following way.

Once you found the reservation in the system, the window below opens, and you can open reservation and EDIT by Double Click on the reservation or Clik on button from bottom menu Edit:

Next window is open Reservation from system:

Within the reservation, you can change the Title MS/MR, Name and Surname, all passenger info, add extra service to accomodation, edit comissions, discounts etc:

1. Click and mark the box in front of the name you choose to,
2. Click on action on button from bottom menu, you will see the next window from which you can  select the editing option:

To EDIT basic information about passenger select the option EDIT PASSENGER INFO and the next window opens in which can be changed old or additionally enter new data:

• MS/MR title, Name/Surname, Date of birth, Citizenship number, Passport number, Contact number, E-mail

Changing the Date/Hotel/Room type can be done according to the following steps:

1. Click and mark the box in front of the, TOUR PROGRAM(in our example ANTALIJA/TURSKA),
2. Click on the Cancel button, which is located on the right within the reservation,
3. Within the same reservation number, now is a blank reservation card and click on Add new,
4. You can now enter a new date in the same way as when making a new reservation. The system gives the option to withdraw names from the drop down menu.

Hotel/Accomodation Only

1. Choose ACCOMMODATION from the main tab.
2. Choose Check-in and Check-out dates for the room required.
3. Select at least destination or hotel/accommodation facility from filters.
4. Select passenger amount and children ages from then passenger selection.
5. Click on the search button. You will get the hotel offers from the system which meets with criteria in the offer window with all price details.
6. Please be informed:
   • These offers have already checked for stop-sales and availability.
   • You will see a red color if there is no availability for the hotel or room type.
   • You will see a yellow color if there is a stop-sale for hotel or room type.
   • You may click on icon beside each hotel to retrieve the window for hotel pictures and text information if you need to make a presentation to the client.
7. After you find a suiting offer click on the row. This will send a temporary 1 room reservation to your current basket. You may see room details in BASKET area and print an offer document by using the print button.
8. When you complete reserving one or more rooms to the basket, please click on the complete reservation to proceed final screen.
9. All your rooms will be listed in form format.
10. Enter the passenger names and other details. Children & Infant birthdays will be controlled, and the system will not let you continue if you do not enter them properly. You may define more obligatory fields by system security settings.
11. If it is a direct client reservation, you may select from your client list or create a new client card by using “…” button.
12. Click on the complete reservation button to proceed with the new reservation.

Mass package tours

Mass operations define generally the operations with charters/seats which targetted based on a hotel for a destination. For more information about the mass operations and definitions please refers to the Mass Tour Packages section.

1. Choose TOUR PROGRAM from the main tab.
2. Select at least tour program, duration, and departure date for the package from filters. These filters are internally connected, reset and update each other to show you everytime the available prices.
3. Select passenger amount and children ages from then passenger selection.
4. Click on the search button. You will get the package->hotel combined offers from the system which meets with criteria in the offer window with all price details.
5. If you have a package with transport(flight/similar) then, you will see transport selection with availability. The first available combination is selected by default.
6. Please be informed:
   • These offers have already checked for stop-sales and availability.
   • You will see a red color if there is no availability for the hotel or room type.
   • You will see a yellow color if there is a stop-sale for hotel or room type.
   • You may click on icon beside each hotel to retrieve the window for hotel pictures and text information if you need to make a presentation to the client.
7. After you find a suiting offer click on the row. This will send a temporary 1 room reservation to your current basket. You may see room details in the BASKET area and print an offer document by using the print button.
8. When you complete reserving one or more rooms to the basket, please click on the complete reservation to proceed final screen.
9. All your rooms will be listed in form format.
10. Enter the passenger names and other details. Children & Infant birthdays will be controlled, and the system will not let you continue if you do not enter them properly. You may define more obligatory fields by system security settings.
11. If it is a direct client reservation, you may select from your client list or create a new client card by using “…” button.
12. Click on the complete reservation button to proceed with the new reservation.

Leisure tours

Leisure tours define the operations with charters/seats which targetted based on a destination. Leisure tours are different than Mass tours in so many details. Mostly there is a mixed program selling a specific room type and multiple destinations. Leisure tours are more like sell first, organize later type of operations. For more information about the mass operations and definitions please refers to the Leisure tour packages section.

1. Choose LEISURE from the main tab.
2. Select at least the departure period from the filters. Leisure search works on 2 steps before you make an allotment for a room.
3. Select passenger amount and children ages from then passenger selection.
4. Click on the search button. On offer result window system will retrieve the tours having departures by given filters, and tour status.
5. You may click on any available room, in the offer screen system will show you transport options and room availability (more like quota availability) with stop-sale information.
6. If you have a package with transport(flight/similar) then, you will see transport selection with availability. The first available combination is selected by default.
7. Please be informed:
   • These offers have already checked for stop-sales and availability.
   • You will see a red color if there is no availability for the hotel or room type.
   • You will see a yellow color if there is a stop-sale for hotel or room type.
   • You may click on icon beside each hotel to retrieve the window for hotel pictures and text information if you need to make a presentation to the client.
8. After you find a suiting offer click on the row. This will send a temporary 1 room reservation to your current basket. You may see room details in the BASKET area and print an offer document by using the print button.
9. When you complete reserving one or more rooms to the basket, please click on the complete reservation to proceed final screen.
10. All your rooms will be listed in form format.
11. Enter the passenger names and other details. Children & Infant birthdays will be controlled, and the system will not let you continue if you do not enter them properly. You may define more obligatory fields by system security settings.
12. If it is a direct client reservation, you may select from your client list or create a new client card by using “…” button.
13. Click on the complete reservation button to proceed with the new reservation.

Extra services

Visa

Transfer

Insurance